We guarantee the quality of our products. If the quality of an item hasn’t met your expectations, you can send it back.
How long will my gifts last?
Our members are looking for unique items as well as quality and value, but even quality items don't last forever. Items do wear out and can be damaged over their lifespan. Regardless, if you feel an item is broken or faulty please contact us to find out about a replacement or return.
We view our guarantee in the same way we view our membership where we strive to provide great products and advice and deal with people and issues in a fair and compassionate way.
How to return items:
Contact us before returning any items. We can assist you in the required shipping and let you know if the product is still available or if a similar product or substitute can be offered. Please remember many of our gift items are Bespoke so a limited quantity apply.
By mail:
Please complete our return/exchange form, include it with your item and ship it to:
2061 Goldie Rd
Lake Country BC
V4V 1G5
By Mail Within Canada
We do not accept COD
Send via insured, prepaid Regular Parcel Post (this allows you to track your parcel with Canada Post).
Outside Canada
We do not accept COD
Ship prepaid via insured ground shipping. Write “Canadian Goods Returning” on the outside of the package. Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged.
