Refund policy

At Beloved & Bespoke, every order is packed with care. If something arrives damaged, incorrect or not as expected, please contact us so we can review the issue and help make it right.

Returns

Because many of our gift boxes include food, beverages, alcohol, custom engraving or personalized items, most orders are final sale once they have been prepared or shipped.

If you believe your order is eligible for a return, please contact us within 7 days of delivery at becky@belovedandbespoke.com. Items must be unused, unopened and in their original condition.

Items That Cannot Be Returned

We are unable to accept returns on custom engraved items, personalized products, perishable goods, food or beverage items, alcohol, gift cards, opened products, used products or items marked final sale.

Please do not send anything back without contacting us first. If a return is approved, we will provide return instructions.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Email us at becky@belovedandbespoke.com with your order number, a description of the issue and clear photos of the product and packaging. We will review the issue and offer a replacement, store credit or refund where appropriate.

Refunds

Approved refunds are issued to the original payment method. Once a refund is processed, it may take several business days for the credit to appear on your statement, depending on your bank or payment provider.

Shipping, delivery and rush fees are non-refundable unless the refund is related to an error on our part or an approved damaged-order claim.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders cannot be cancelled once they have been shipped, delivered, engraved or prepared for fulfillment.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged item, incorrect item or an error on our part. Original shipping and delivery fees are not refunded for approved returns.

Contact Us

For return or refund questions, please contact us at becky@belovedandbespoke.com.